Part 2:13 Outline the importance of giving feedback.

Feedback is very important in an organisation.An employee's feedback will tell and keep the managers updated about the company's strength and weakness.Thus, they can work upon them and try to ameliorate these weaknesses.This should be encouraged by the managers as it tells them how to motivate the employees.It also helps the manager to get a point of view whether training must be conducted.

Feedback is also important as :

• Employees want feedback, inorder to know if they are doing well and what has to be improved.
• It also provides information about performance that can help learners to correct misconceptions and improve performance in future task.
• It helps to make workers more efficient and effective in their work and also set goals and objectives in their work.
• It makes the employee more productive.
• Without feedback, mistakes cannot be corrected and good performance is not reinforced.
• It can also help to indentify learning needs for future performance.
• It encourages employees to take responsibility of their own.

Part1:9 Why is it necessary for organisations to have a grievance proceduce?

It is necessary for organisations to have a grievance procedure because it is used to promote cooperative, high-trust workplace culture by focusing on conciliation while providing solutions to resolve grievances, it also provides a safety net for staff against difference management actions.

Part 1: 7. What is the basic purpose of staff counselling?

The basic purpose of staff counselling is to provide assistance to employees who are struggling with work related or personal problems that may interfere with the quality of their job performance.

Part 1:8 Explain the disciplinary action process.

A disciplinary process is a step by step procedure which help to dealt with performance problems of workers.It consists of usually 4 steps:

• The first step is Verbal warning,whereby the manager or supervisor have a talk with the employee on his or her poor conduct such as being frequently absent or late or not respecting the dressing code. 

• The second step is Written warning,it is a written form of communication which is done more frequently in a letter form.it is often use for cases such fighting in the workplace or damage of the company`s property.

• The third step is a Suspension,it occurs in case of severe misconduct whereby the worker is ordered not to attend work for a period of time,this happen in cases where for example working under the influence of alcohol or any drug,it may be for example for 2 weeks,and during this period no pay will be allocated to the individual.

• And the last step is a Termination of contract or work,which is also know as dismissal whereby the worker is fired,this occur when there is a gross misconduct such as fraud and stealing.

Part 1:6 Why is accurate and complete documentation so important in performance management, particularly when dealing with employee underperformance?

Accurate and complete documentation is very essential in performance management when dealing with underperformance because decision making will depend mainly on the documentation which has been made in case the employee should be dismiss.Moreover the documentation will be use in case there is a problem, as strong and concrete proof is needed inorder to show the employee or the court.

part1:5 What is a code of conduct?

     A document which acts like a guideline for a company,this document contains the conduct to be adopted by every individual in the organisation and it is communicated when joining the company.A code of conduct clearly stipulate the accepted and not accepted behaviours in the workplace,workers are expected to act fairly, effectively, efficiently, integrity, honestly, respect and impartiality.Non-compliance of the code of conduct may result in severe actions such as: written warnings or dismissal.

Part1:4 Identify examples of financial and non-financial rewards

Financial rewards are also know as Monetary rewards,examples are:

•  Commission:  It often paid to sales staff,commission is paying more money as an extra according to more goods sell,it acts like a motivator to encourage the workers to work with their full potential therefore increasing there performences.

• Profit sharing: It is addition to a basic salary,worker are provided with a percentage share of the profit made at the end of the financial year of the organisation.This help to motive the employees to worker effectively according to the organsation`s objectives.

• Bonus: It is an extra money gievn to well perfomed employees.

• Performence Related Pay(PRP): It is the pay awarded to the worker is related with it`s performance at work.Performances are assess in the organisation by the manager by the use of perfoemance appraisal.

Non-Financial Rewards are:

• Discounts on firm product
• Health care paid by the organisation
• Free accomodation
• Free trips for holidays
• Pension
• Company vehicles
• Workers children`s education freely paid